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Support Center

Get datasheets, manuals and firmware, find answers in our FAQ, check warranty & RMA, or reach our team directly.

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Downloads

Datasheets, manuals, firmware & certificates.

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FAQ

Answers to common setup & usage questions.

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Warranty & RMA

Coverage, claims and the returns process.

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Contact Us

Talk to our sales & support team.
Downloads

Datasheets, user manuals, firmware and compliance certificates for Xlinkcam trail & hunting cameras.

Our resource library is being updated.

Need a specific datasheet, manual or firmware right now? Contact our team and we'll send it over.

Need a file you don't see here?

Reach out and our team will send the latest firmware, drawings or certificates for your model.

Contact Sales
FAQ

Quick answers to the questions our customers ask most.

How do I set up a cellular trail camera?
Insert an activated SIM card (we support major carriers), install batteries, then scan the QR code with our mobile app and follow the in-app setup wizard. Most models connect within a minute. If you need a recommended data plan, contact us.
How do I update the firmware?
Download the latest firmware from the Downloads section above, copy it onto a microSD card, and power on the camera in update mode (hold the power button while inserting the card). Some models also support over-the-air (OTA) updates through the app.
What is the battery life?
Battery life depends on the model and how often the camera is triggered. In typical standby use you can expect roughly 2–6 months. Exact figures for each model are listed in its datasheet.
My camera won't connect to the cellular network
First check that the SIM is activated and has data, that you have signal at the deployment location, and that the APN settings match your carrier. Restart the camera after any change. If the problem continues, reach our support team with your camera's serial number.
How do I get my photos and videos?
Cellular models deliver footage to the app cloud automatically. You can also remove the microSD card to copy files directly. A few larger files are gated and require a quick email request before download.
Warranty & RMA

We stand behind our cameras. Here is what is covered and how to start a claim.

Coverage

A 24-month limited warranty covers manufacturing defects from the date of purchase. OEM/ODM programs may have custom terms agreed in the contract.

Not Covered

  • Water damage from an improperly sealed housing
  • Physical damage, drops or animal attacks
  • Misuse, unauthorized modification or theft

RMA Process

  • Email us with the serial number and proof of purchase
  • We issue an RMA number within 1–2 business days
  • Ship the unit; turnaround is typically 5–10 business days

Need to start a warranty claim?

Contact our team and we'll guide you through the RMA process.

Start a claim
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